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Course Details

Cost

$60.00 per person

Duration

Self-paced 

A practical assessment is also a component of this course

Course Accreditation

This training is nationally recognised

Incorporating the Unit of Competence:

SISXCCS001  Provide Quality Service

This course has been designed for Customer Service staff and incorporates both written assessment and practical field experience.

Topics Include:

  • Communication styles
  • Conflict resolution
  • Customer satisfaction strategies
  • Promotions and advertising
  • Work health & safety